Client Experience Administrator (Full-Time) – Job Description
There are two job openings for this role:
Downtown RRLS: Monday through Friday, 12:00pm to 8:00pm
Midtown RRLS: Sundays, 9:00am to 5:00pm and Monday through Thursday, 12:00pm to 8:00pm
What is RRLS
Ruth Rumack’s Learning Space (RRLS) is a fast-growing educational support company for students from kindergarten to university, including those with learning exceptionalities.
We teach students in one-to-one and small group settings and design individualized lesson plans that help students achieve academic and lifelong success. We also work with students who require enrichment and standardized test prep. Lessons are interactive and incorporate kinesthetic learning and other creative teaching methods.
WHO WE ARE
We are a collection of fun, motivated, and warm professionals from a wide variety of backgrounds who are passionate about making a difference in the lives of children by helping them reach their full academic potential.
We are proud of our RRLS company culture – we are a family! We value a consistent positive experience for all our employees and, at our core, we empower our employees to take ownership of their role and the impact we make in the lives of our students and families.
We are seeking a full-time client-focused Client Services Administrator who will take ownership of our RRLS Client Experience (and all its moving pieces!). If you have strong emotional intelligence with an understanding of how the details, processes, and procedures intricately contribute to a big picture, then this is a fantastic opportunity for you.
Some of the job tasks are:
Consistently deliver professional communication with RRLS families in-person, through phone calls and email
Respond promptly and attentively to new inquiries; (empathy and understanding that you are the first point of contact for new RRLS families who have likely been through a lot and emotionally charged
Enforce and uphold company policies and procedures while maintaining exceptional customer service
Use scheduling software to manage our students and learning specialists’ lessons
Promptly process client payments
Primary point of contact for general office maintenance, mailing, shipping, supplies, and equipment
Proctor student tests
Set up program room for group classes
WHAT WE ARE LOOKING FOR
Degree, diploma, or experience in business administration, hospitality or related field
A charismatic and dynamic personality that can contribute to the RRLS Client Experience
Outstanding communication and interpersonal abilities
Highly adaptable with exceptional problem solving skills
You have superb written and verbal communication skills (points for spelling and grammar!)
Excellent organizational, problem solving and project management skills
Experienced using G Suite
You want to be of service and are intrinsically motivated by your contribution to a company designed to support children with learning differences (and their families too)
$32,500/year + full (100% employer paid) benefits after 3 months.
The initial contract is one year, with potential to become permanent after completion of the contract.
Join Our Team!
Send your resume and cover letter telling us why you would like to work for RRLS to firstname.lastname@example.org.